FAQ

Shopping Information

How can I find a product?
You can use the search bar located at the top of the page to find specific products or browse through our various categories for inspiration.

Can I save products to a wishlist?
Yes! You can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for future purchases.

How do I check if a product is in stock?
Product availability is displayed on the product page. If the product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, there will be a notification or an option to be alerted when it becomes available again.

Can I shop as a guest?
Yes, shopping as a guest is an option. However, creating an account offers additional benefits, such as saving your shipping details, tracking orders, and accessing exclusive deals.

Payment Information

What payment methods are accepted?
We accept list payment methods such as credit cards, debit cards, PayPal.

Is my payment information secure?
Yes, we prioritize your security by using SSL encryption to ensure your payment information is protected.

Can I use a coupon code?
Certainly! Coupon codes can be applied during checkout by entering the code in the specified field.

What happens if my payment is unsuccessful?
If a payment fails, you will be notified and given the opportunity to try again or select a different payment method. Double-check your payment details and ensure sufficient funds are available.

Order Returns

What is your return policy?
We offer a 180-day return window, allowing you to return eligible products within 180 days of receiving your order. Items must be unworn, unused, with tags, and in original packaging.

How can I return an item?
To return an item, email your request to support@rinaccess.com. Include your full name, order number, proof of purchase, and reason for return. For damaged items, attach a photo or video. Wait for our confirmation and instructions before sending anything back.

Who covers the cost of return shipping?
For defective, damaged, or incorrect items, Rinaccess covers the return shipping cost. For other returns, customers are responsible for return shipping fees unless stated otherwise.

Can I exchange a product?
Yes, exchanges are available only for defective, damaged, or incorrect items (such as wrong size or product). Please contact us at support@rinaccess.com to arrange an exchange.