Cancellation & Exchanges

Last updated: July 10, 2025

At Rinaccess, we understand that sometimes plans change or issues arise with your order. Here’s how we’re happy to help.

Order Cancellations

Changed your mind? We get it!

• You can cancel your order for a full refund if you do so within 12 hours of placing it.
• After this 12-hour window, cancellations may not be possible if your order has already entered our production process.
• Approved cancellation requests will be processed for a full refund within 7 days.

Exchanges

We only exchange items that are damaged, defective, or incorrect (wrong product/size). Contact us at support@rinaccess.com for exchanges. You won’t pay return shipping for defective products.

Need Assistance?

If you have any questions about our cancellation or exchange policies, please don’t hesitate to reach out to our friendly support team:

• Email: support@rinaccess.com
• Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday