Cancellation Policy

At Rinaccess, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We understand that circumstances may change, and you may need to cancel your order. This Cancellation Policy outlines the terms and conditions for order cancellations.

1. Order Cancellation Before Shipment

Standard Products: You may cancel your order for standard, non-customized products before they are shipped. To do so, please contact our Customer Service Team as soon as possible with your order details. Once the cancellation is confirmed, we will process a full refund to your original payment method.
Customized Products: Orders for customized or personalized products can be canceled within 24 hours of placing the order. After this period, production begins, and cancellations may not be possible. If you need to cancel a customized order, contact our Customer Service Team promptly to discuss possible options.

2. Order Cancellation After Shipment

If your order has already been shipped, cancellation is not possible. However, you may return the product in accordance with our Return Policy. Please refer to our Return Policy page for detailed instructions on how to proceed with returns.

3. How to Request a Cancellation

To request a cancellation, contact our Customer Service Team via support@rinaccess.com . Provide your order number and reason for cancellation. Our team will guide you through the process and inform you of any applicable terms.

4. Refund Process

Upon approval of your cancellation request, refunds will be processed to your original payment method. Please allow 7 business days for the refund to reflect in your account, depending on your payment provider’s policies.

5. Important Considerations

Restocking Fees: For certain cancellations, a restocking fee may apply. Our Customer Service Team will inform you if any fees are applicable during the cancellation process.
Non-Refundable Items: Some items, such as clearance or final sale products, may not be eligible for cancellation or refund. These items will be clearly marked on our website.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service Team immediately. We will arrange for a replacement or refund as per our Return Policy.

6. Changes to This Policy

Rinaccess reserves the right to modify this Cancellation Policy at any time. Any changes will be updated on this page. We encourage you to review this policy periodically to stay informed about our cancellation terms.

For any questions or assistance regarding cancellations, please reach out to our Customer Service Team. We are here to help and ensure your experience with Rinaccess is exceptional.