At Rinaccess, we strive to ensure every experience with us is seamless and enjoyable. However, we understand that sometimes plans change. Below, you’ll find everything you need to know about our cancellation policy for sweatshirt orders.
Order Cancellation Process
We are committed to processing and shipping your orders as quickly as possible. Once an order is placed, it enters our system for immediate processing. Therefore, we highly encourage you to review your order carefully before completing the checkout process. If you need to cancel your order, please reach out to us as soon as possible.
Orders Not Yet Processed: If your order has not yet been processed or shipped, we can cancel it without issue. Please contact our customer service team at support@rinaccess.com immediately after placing your order for the quickest resolution.
Orders Already Processed or Shipped: Once your sweatshirt has been processed and dispatched, we are unable to cancel or modify your order. At this stage, we suggest you refer to our Return and Exchange Policy for assistance with returns.
How to Cancel Your Order
To cancel your order, please follow these steps:
Contact Us Promptly: Send us an email at support@rinaccess.com or reach out via our live chat option. Be sure to include your order number, full name, and the reason for the cancellation request.
Wait for Confirmation: Our customer service team will confirm if your cancellation request can be processed. If the order has not been shipped or processed, we will proceed with your cancellation and refund.
Refund Process for Cancellations
If your cancellation request is approved, a full refund will be issued to the original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
Payment Method: Refunds will be issued to the same payment method used at the time of purchase (credit/debit card, PayPal, etc.).
Transaction Fees: Please note that any transaction fees or shipping costs paid at the time of purchase are non-refundable if the cancellation occurs after the item has been processed or shipped.
Exceptions to the Cancellation Policy
Custom or Personalized Sweatshirts: Orders for custom-designed sweatshirts or any personalized items are not eligible for cancellation once production has started. These items are made to order and are tailored to your specifications. If you have questions or need assistance with these types of orders, please reach out to our customer service team before placing an order.
Sale Items: Products purchased during sales or promotional events may have different cancellation or return policies. Please check the specific terms at checkout or contact us for more information.
Change of Mind or Incorrect Orders
If you’ve changed your mind or received an incorrect item after your order has been shipped, please refer to our Return & Exchange Policy. We will be happy to guide you through the process to ensure you are satisfied with your purchase.
Contact Us
For any questions about cancellations or assistance with your order, feel free to reach out to our customer service team:
Email: support@rinaccess.com
Conclusion
At Rinaccess, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. We understand that sometimes cancellations are necessary, and we are here to assist you with your order. Please ensure you contact us promptly if you need to cancel an order, and we’ll do our best to accommodate your request.
Thank you for choosing Rinaccess for your sweatshirt needs!