1. When will my order ship?

Processing takes 1-2 business days, followed by shipping time. Once your order is dispatched, you will receive a confirmation email with tracking details. If your order was placed during a special promotion or holiday, please allow 3-5 business days for processing.

2. Can I make changes to an existing order?

Unfortunately, once an order is placed, we cannot make modifications. Please review your items and sizes carefully before completing your purchase.

3. How does your clothing fit?

Our apparel runs true to size, but if you’re between sizes, we recommend sizing up for the best fit. For detailed sizing information, refer to the “More Information” dropdown on each product page.

4. How do I return or exchange an item?

A. Visit our Returns Page for full details on returns and exchanges, as well as a downloadable Return Packing Slip. If you need further assistance, reach out to us at returns@rinaccess.com.

5. Do you offer international shipping?

How much does it cost?
Yes, we ship internationally! To calculate shipping costs, simply add items to your cart and enter your country and zip code at checkout. A shipping quote will be provided before you finalize your order. Please note that additional import fees may apply and are handled by the carrier.

6. I found a past design I love, but it's sold out. Can I request a custom order?

A. Unfortunately, we do not take custom orders. However, we frequently bring back popular designs each season. To stay updated on restocks and new releases, sign up for our newsletter!

7. Do you offer wholesale purchasing?

A. Yes! We now offer wholesale options. If you’re interested in wholesale updates and opportunities, send us an email at support@rinaccess.com, and we’d be happy to provide more details.

8. Need additional assistance?

For other inquiries, feel free to submit a request below. Our small but dedicated team will respond within 24-48 business hours.