Welcome to Rinaccess! We’re here to make your shopping experience as seamless as possible. Below are answers to some of the most common questions our customers ask. If you need further assistance, don’t hesitate to contact us.

1. What types of sweatshirts do you sell?

At Rinaccess, we specialize in high-quality sweatshirts designed for comfort and style. Our collection includes graphic crewnecks, oversized designs, and trendy, aesthetic pieces for every taste. From bold, artistic prints to cozy, minimalist styles, there’s something for everyone!

2. How do I choose the right size?

We understand that fit is important. To help you choose the best size, we provide a detailed size guide on each product page. We recommend comparing your measurements to the chart to ensure a perfect fit. If you’re between sizes or have any questions, feel free to reach out for personalized advice.

3. How can I place an order?

Ordering from Rinaccess is simple:

  • Browse our collection and select the sweatshirt you like.
  • Choose your size and color, then click “Add to Cart.”
  • Review your cart and proceed to checkout.
  • Enter your shipping information and payment details to complete your order.

Once your order is confirmed, you’ll receive an email with all the details.

4. What payment methods do you accept?

We accept the following payment methods for a secure and smooth transaction:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal

All transactions are encrypted to protect your personal and payment information.

5. Do you offer international shipping?

No, We only ship to the United States.

6. How long will it take for my order to arrive?

Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method chosen:

  • Domestic Orders: 5-7 business days

You’ll receive a tracking number once your order ships so you can monitor its progress.

7. Can I modify or cancel my order after placing it?

We process orders quickly to get them to you fast. If you need to make any changes or cancel your order, please contact us within 24 hours. If your order has already been processed or shipped, we cannot make changes, but you can refer to our Return and Exchange Policy.

8. What is your return and exchange policy?

We offer a 30-day return and exchange policy for all unworn, unwashed, and undamaged sweatshirts. To initiate a return or exchange, please contact our customer service team. Custom and personalized sweatshirts are non-refundable unless defective.

9. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can track your order using the tracking link provided on the carrier’s website (e.g., USPS, UPS, or FedEx).

10. Do you offer gift cards?

Yes, we offer digital gift cards that are perfect for any occasion. You can purchase gift cards directly on our website and have them emailed to the recipient.

11. Are your sweatshirts sustainably made?

At Rinaccess, we prioritize sustainability. Our sweatshirts are crafted with care, using ethical production practices and eco-friendly materials when possible. We believe in fashion that is both stylish and responsible.

12. How do I contact customer service?

If you have any questions or need assistance, our customer service team is ready to help. You can reach us at:

Working Time: 9:00 AM – 5:00 PM (EST), Mon – Fri

Conclusion

At Rinaccess, we’re committed to providing you with the best sweatshirt shopping experience. If you have any other questions or need assistance, don’t hesitate to reach out. Happy shopping!